At APEX SOLUTION & SUPPLIES, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below for guidance.

✅ Eligibility for Refunds

Refunds may be issued under the following conditions:

  • The product is defective, damaged during delivery, or incorrectly delivered.
  • A return request is made within 7 days of receiving the item.
  • The item is unused, in original condition, and returned with its original packaging.

❌ Non-Refundable Situations

  • The mattress has been used or damaged due to misuse.
  • The return request is made after 7 days from the delivery date.
  • Items were custom-made or specially ordered (e.g. non-standard sizes).
  • Minor variations in color or design that do not affect function.

🔁 Refund Process

  1. Contact Us: Send your refund request to napnestwholesale@gmail.com or WhatsApp us at 011-62175413 with your order number, reason for refund, and supporting photos.
  2. Review: We will review your request within 2–3 business days.
  3. Approval & Return: If approved, we will arrange product return or exchange.
  4. Refund Issuance: Once the item is received and inspected, the refund will be processed within 7–10 business days via the original payment method.

💬 Need Help?

If you have any questions about your refund, please don’t hesitate to reach out:

APEX SOLUTION & SUPPLIES
📍 NO. 4, JALAN LAHAT BISTARI 4
GERBANG LAHAT BISTARI
31500 IPOH
PERAK


📞 011-62175413
📧 napnestwholesale@gmail.com